New Delhi: From October 1, government pensioners will have to start submitting their annual life certificates or Jeevan Pramaan Patra. Until now, pensioners had to visit the bank or post office to submit their life certificate. However, now they can do so from the comfort of their home.
A pensioner can avail the doorstep services provided by several public sector banks and the country’s postal service to submit their life certificate. According to a circular issued by the Department of Pension and Pensioners’ Welfare on September 20, 2021, pensioners can submit the life certificate by using the Doorstep Banking Alliance service or the Doorstep Service of the postal department for submission of Digital Life Certificate.
Here are 2 ways pensioners can submit life certificate from home:
Customers of public sector banks (PSB) can vail of doorstep banking for a nominal fee as major government banks have come together to form PSB Alliance to jointly offer customers important banking services, including financial and non-financial services.
PSB Alliance is an umbrella setup of all Public Sector Banks, jointly offering important customer-oriented services envisaged by Govt. of India under EASE of Banking reforms. Doorstep Banking is one such initiative taken by PSB Alliance through which customers can avail major Banking transaction services at their doorstep.
This is an alliance between 12 public sector banks for providing services at the doorstep of the customer. The banks in the alliance include State Bank of India (SBI), Punjab National Bank (PNB), Bank of Baroda, Bank of India, Canara Bank, Bank of Maharashtra, Central Bank of India, Indian Bank, Indian Overseas Bank, Punjab & Sind Bank, UCO Bank and Union Bank of India. The alliance has introduced the service for collection of life certificates under the umbrella of doorstep banking services.
How to avail doorstep banking alliance service?
A pensioner will have to first book the service via either mobile app, website or by calling on the toll-free number. The doorstep agent will visit the pensioner’s home on the date and time as per the appointment.
The alliance website says, “In the current pandemic situation, it is difficult for customers, especially pensioners to visit the branch for the Submission of Life Certificate. PSB Alliance has also brought the submission of digital life certificate facility through Doorstep Banking. Pensioners may book the service through any of channel i.e. DSB App / Web Portal / Toll-Free Numbers. DSB Agent will visit the doorstep of the customer and collect online Life Certificate using Jeevan Pramaan App.”
To book the service, download ‘Doorstep Banking’ app from Google Playstore or access the website doorstepbanks.com or www.dsb.imfast.co.in/doorstep/login or call on toll-free number 18001213721 or 18001037188. Note that the bank may levy a fee for availing this doorstep service. However, such charges are not mentioned on the alliance website. As per SBI’s website, financial and non-financial services are charged at Rs 75 plus GST.
In November last year, the Department of Posts along with the Ministry of Electronics and Information Technology launched the Doorstep Service for submission of Digital Life Certificate through the postman.
As per the pension department circular, “In order to make this facility available across the country, DoPPW roped in the India Post Payments Bank (IPPB) to utilize its huge network of Postmen and Gramin Dak Sevaks in providing doorstep facility to pensioners for submission of life certificate digitally.” To avail this service, pensioner will have to download ‘Postinfo’ App.”
How to avail?
This service is available for IPPB and non-IPPB customers. To avail the Digital Life Certificate (DLC) service, the customer can contact the nearest post office or place a request for a doorstep visit by the postman/Grameen Dak Sevak. The Department of Posts has also enabled scheduling of doorstep requests through the Post Info app or through the website http://ccc.cept.gov.in/covid/request.aspx.
The issuance of digital life certificate is a completely paperless, seamless and hassle-free process, and the certificate is generated instantly. On successful completion, a Pramaan ID is generated that is shared with the pensioner by National Informatics Centre (NIC) directly.
Once the Pramaan ID is generated, pensioners can download the digital life certificate through the link https://jeevanpramaan.gov.in/ppouser/login. For every successful generation of DLC, a nominal fee of Rs 70 (inclusive of GST/ CESS) will be charged. There will be no doorstep charges levied for IPPB or non-IPPB customers for issuance of DLC.
Documents required for generating digital life certificate:
Remember that the pensioner’s Aadhaar number must be registered with the pension disbursing agency (bank/post office etc.) to avail this service.
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