If you are fleeing the war in Ukraine and coming to the European Union, you will find key information about your rights with regard to crossing the border into an EU country, eligibility for temporary protection and applying for international protection, as well as the rights of travel inside the European Union.
This information is also available in:
Ukrainian | українська Russian | русский
If possible, please take valid travel documents with you when leaving. However, the lack of travel documents or medical documents (certificate of vaccination, COVID-19 test) should not be an obstacle to entering the EU.
All EU countries bordering Ukraine are allowing entry to all people fleeing the war in Ukraine on humanitarian grounds regardless of whether or not you have a biometric passport. This applies also to children. If you have Ukrainian nationality and a biometric passport, you can enter the EU by presenting your passport at the border. In all the other cases, EU countires will admit you on humanitarian grounds.
An indicative list of documents you can use to prove Ukrainian nationality even if their period of validity has expired:
If you have another nationality and are subject to the visa requirement for entering the EU, you should present your short-stay visa if you have one. If you do not have a short-stay visa, EU countries should still allow you to enter, with a view to facilitate your repatriation to the country of origin.
In view of the current situation in Ukraine, EU countries may carry out border checks at the borders but also at a different, safe location away from the border. The checks can be carried out during or after your transport to that safe location. You may be required to remain available to the authorities in that safe location during the conduct of these checks.
Irrespective of your nationality, you are entitled to immediate assistance and immediate information about your rights. This includes temporary shelter and the fulfilment of your basic needs such as food and medicine. Further rights may differ, depending on the status you will receive in the EU.
Police and other administrative checks are possible at any moment including within the territories of the Member States for security and migration purposes. It is important to cooperate and provide the required documents and information to police, border guards or other competent authorities. In certain circumstances, you may be required to remain available to the authorities during these checks in designated facilities.
For children who are crossing the external borders alone, i.e. without being accompanied by parents or other adults responsible for them, and not accompanied or waited for by known adults, you should inform the authorities and they will refer you to child protection services.
Once you have crossed into the EU you have a number of options depending on your personal circumstances. The authorities will inform you accordingly about your rights.
If you were permanently residing in Ukraine, and you left the country to escape war from 24 February 2022 onwards, you may be entitled to temporary protection in any EU country. Temporary protection will last for at least one year, this may be extended depending on the situation in Ukraine. Rights under the Temporary Protection Directive include a residence permit, access to the labour market and housing, medical assistance, and access to education for children. Anyone residing legally in the EU also has a right to open a basic bank account. You will also have the right to open a basic bank account.
Ukrainian nationals residing in Ukraine before 24 February 2022, as well as their family members, displaced on or after 24 February 2022.
Stateless persons and nationals of other third countries who benefited from international protection or equivalent protection in Ukraine before 24 February 2022, as well as their family members, and have been displaced from Ukraine on or after 24 February 2022.
Non-Ukrainian nationals of third countries and stateless persons who can prove that they were legally residing in Ukraine before 24 February 2022 on the basis of a valid permanent residence permit issued in accordance with Ukrainian law, and who cannot return in safe and durable conditions to their country of origin are eligible for either EU temporary protection or adequate national protection, depending on the EU country they are in.
Ukrainian nationals, residing in Ukraine who have been displaced from Ukraine before 24 February 2022 or who found themselves outside Ukraine before that date (due to work, study, holidays, family or medical visits or other reasons).
Stateless persons or nationals of third countries, who were benefiting in Ukraine from international protection status or equivalent protection before 24 February 2022 and who have been displaced from Ukraine before 24 February 2022 or who found themselves outside Ukraine (due to work, study, holidays, family or medical visits or other reasons).
Stateless persons and nationals of third countries other than Ukraine, who were legally residing in Ukraine before 24 February 2022 on the basis of a valid permanent residence permit, but who are able to return safely to their country of origin. However, even in these cases the authorities may decide to grant you temporary protection. Alternatively, you may apply for international protection.
Stateless persons, and nationals of third countries, residing legally in Ukraine on a short term basis before 24 February 2022, such as students and workers, and who are or are not able to return safely to their country of origin.
You are advised to contact the local representatives of your country of origin or national authorities of the country hosting you who will guide you through the process for your safe repatriation.
EU countries may decide to extend temporary protection to those persons who left Ukraine before 24 February 2022 as tensions increased or who found themselves in the territory of the EU (for example, on holidays or for work reasons) before that date and who, as a result of the armed conflict, cannot go back to Ukraine. For more information please contact the local authorities of the country where you are currently staying. Equally, if the EU country in question is not applying this discretion to grant you temporary protection status, you may always decide to apply for international protection.
You will still be granted access to the EU. Depending on your circumstances, you can apply for international protection or a legal migration status. The authorities may also decide to give you temporary protection. In principle, if you are safe in your country of origin and able to return , you can receive assistance to be repatriated to your country of origin. Please contact national authorities of the country where you are staying directly. You can also consult the EU Immigration Portal for more practical information and links to websites of relevant national authorities.
The right to temporary protection is “immediate” – meaning that, when a person wants to enjoy it, all s/he needs to do is to follow the instructions of the national authorities and to demonstrate to them the nationality, international protection status or equivalent protection status, residence in Ukraine or family link as appropriate, which give the right to temporary protection.
The national authorities of the EU country where you are present should inform you of your right to receive temporary protection. You should then inform them if you want to benefit from temporary protection, and follow their guidance.
You can consult the map below for information on national authorities responsible. This process will include the registration of your data and confirmation that temporary protection applies, and that none of the exclusion clauses are applicable in your situation.
Until 4 March 2023. If the reasons for granting temporary protection persist, your temporary protection will be automatically extended for a period of 6 months twice, that is until 4 March 2024. If the reasons for temporary protection persist beyond this date, the Commission may propose to the Council to extend the temporary protection by up to another year (that is 4 March 2025).
residency rights
access to housing
social welfare assistance
medical care, including mental health care and psychological support for children
legal guardianship and safe placement for unaccompanied children and teenagers
access to education and/or vocational training for children and teenagers
access to the labour market (subject to EU countries’ labour market policies)
access to banking services, for instance opening a basic bank account
right to move to another EU country, before the issuance of a residence permit
right to move freely in EU countries (other than the EU country of residence) for 90 days within a 180-day period after a residence permit in the host EU country is issued
You should also be aware that some EU countries offer wider rights than those listed above (e.g. free access to university education, etc.)
Yes. Once you receive temporary protection from an EU country, the rights derived from temporary protection are valid only in the EU country that granted you the residence permit. However, you still have the right to travel to other countries within the EU for 90 days within a 180-day period. See the below heading “Onward travel in the EU”.
You may also decide that you want to benefit from your rights in a different EU country from the one where you are currently residing. If you change your residence and move to another EU country, the residence permit in the first EU country will expire and your rights there will come to an end. The new host EU country should give you temporary protection and issue a new residence permit. It is important that you inform the authorities of the first EU country that you intend to move to another Member State.
In all EU Member States as well as in Switzerland, Norway, Liechtenstein and Iceland.
No. The right to temporary protection is in addition to the right to apply for international protection.
People eligible for temporary protection are, as a principle, able to lodge an application for asylum at any time. However, you should be aware that the purpose of being granted temporary protection is to reduce the need for you to apply immediately for international protection, as you will receive a residence permit as well as the associated rights. Moreover, the administrative formalities for temporary protection are reduced to minimum due to the urgency of the situation. In comparison, you should expect the procedure for examination of an application for international protection to be more complex due to current circumstances – it contains more steps and therefore takes more time to finish.
Where, after the examination of an application for international protection, asylum is not granted to a person also eligible for temporary protection, the person continues to benefit from temporary protection until it comes to an end. The right to temporary protection is in addition to the right to apply for international protection.
No, the international protection status determination is independent of the temporary protection. It follows a different procedure in front of the competent national authorities in the EU country and the outcome is determined on the basis of your individual, personal situation.
See also: Practical guide: Qualification for international protection
Beneficiaries of temporary protection have the right to make an application for international protection (asylum) at any time.
If you choose to do so, your temporary protection may be suspended while you have the status and rights of an asylum applicant. If at the end of the examination your asylum application is rejected and the current temporary protection is still in place in the EU, your temporary protection status will revive.
You should inform yourself about which practices the Member State applies in order to decide whether to ask for international protection in addition to a residence permit showing your temporary protection status.
Inform national authorities in the Member State where you are present that you need international protection and follow their guidance. Information from interior ministries is available in the map on this page. See also: Practical guide on registration
Temporary Protection is designed to provide immediate protection to displaced persons, including those who have fled areas of armed conflict. While temporary protection is without prejudice to the right to apply for international protection, it may reduce the need to apply immediately for international protection as you will receive a residence permit as well as associated rights. The maximum duration of temporary protection is defined by EU law.
Asylum is an individual right, granted following a specific administrative and legal process that will determine whether you have a well-founded fear of being persecuted for reasons of race, religion, nationality, membership of a particular social group, or political opinion. Once granted, asylum can be withdrawn whenever new elements or findings arise indicating that there are reasons to reconsider its validity.
You should enquire with the national authorities of the EU country where you are present for more details regarding the specific rights, such as access to medical care, housing and the labour market, education for children and detention, under each protection regime. For general information about fundamental rights during the asylum procedure, please see here.
You might be entitled to a residence permit as a family member of an EU citizen or someone already legally residing in the EU, or as a student, researcher, trainee or worker. For more information about your options you should contact the competent authorities in the country where you are currently staying. You can also consult the EU Immigration Portal for more practical information and links to websites of relevant national authorities.
Irrespective of your nationality and right to international protection, if you were living in Ukraine and have fled the war, you should be able to cross the EU border. If it is safe to return to your home country, you should contact relevant authorities or organisations to help you get back.
For repatriation assistance, you should contact the embassy/consulate of your country of origin in the EU country where you are currently staying. The national authorities in this country can also help you to contact your embassy/consulate in case you encounter problems and may offer assistance for your repatriation.
In most cases, if you have fled the war in Ukraine you will be able to travel to other EU countries. For Ukrainians with a biometric passport this right comes from the visa free regime in place between the EU and Ukraine. If you come from a third country, you need to check whether your country of origin is on the list of third countries whose nationals are exempt from the requirement to have a visa.
Ukrainian nationals holding a biometric passport, as visa-free travelers, have the right to move freely within the EU after being admitted into the territory for 90 days. On this basis, you are able to choose the EU country in which you want to enjoy the rights attached to temporary protection and to join your family and friends in the EU country where they are present.
If you are entitled to temporary protection but hold a non-biometric passport, authorities at the border of the EU country of first entry should issue a short-stay visa valid for 15 days when entering the Schengen area. This will allow travelling to the EU country of destination to enjoy the rights attached to temporary protection.
If you are entitled to temporary protection but do not hold a travel document, it will be up to the authorities at the border of the EU country of first entry to allow you continuing your journey if needed, e.g. by issuing a travel document and a visa or by using transfer forms relating to temporary protection legislation.
If you crossed the EU border for the first time through a country that is not part of the EU area without internal border control (Romania, Bulgaria, Croatia, Cyprus and Ireland) your documents will, as a general rule, be checked again at the border crossing point of the next Schengen country. Please see also the explanations above about the registration of unaccompanied or separated children.
Since the beginning of the war, a number of European transport companies have been offering free transport for people fleeing Ukraine. This includes rail, bus, ferry and air travel. A list of the numerous carriers involved is available in the table below.
You can do so, but your documents will be checked again at the border of the first EU country that forms part of the Schengen area. This will be the case, for example, if you are crossing the border between Hungary and Romania.
Yes. Once you enter a country that is part of this area, you can move, in principle without border checks, to other countries that are part of the Schengen area. However, you can only do so for 90 days within a 180 days period.
Note that Iceland, Norway, Switzerland and Liechtenstein are not EU countries, but they are Schengen countries. You can travel to those countries once you have entered the Schengen area, but your rights related to international or temporary protection may differ from those you have in EU countries.
While Denmark is an EU and a Schengen country, it does not take part in the temporary protection scheme and does not apply the EU rules on asylum. Therefore, your rights related to international or temporary protection in Denmark may differ from those you have in other EU countries.
Yes. Police and other administrative checks are always possible including within the territory and at internal borders for security and migration purposes. It is important to cooperate and provide the required documents and information to police or border guards. In certain circumstances you may be required to remain available to the authorities during these checks in designated facilities.
Please consult Re-open EU for information on travel and health measures in EU and Schengen Associated countries (Iceland, Liechtenstein, Norway, Switzerland) during the COVID-19 pandemic.
The recognition of non-EU driving licenses differs across EU Member States. A list of the sources informing about foreign licenses in EU countries is available in the map below.
In this section, you will find key information about which national authorities to contact for temporary protection and which organisations are active in helping those fleeing Ukraine, as well as how to contact them. You can also learn about some free travel options offered by transport companies in EU countries.
Austria
National contact details
Austrian Interior Ministry (DE)
Federal Agency for Reception and Support Services (DE/ EN)
Ministry of the Interior FAQ for people fleeing Ukraine (UK)
Public Employment Service: how to get a work permit (DE / UK / EN)
Key organisations helping on the ground
List of organisations (DE)
Facebook page to help people fleeing the war (DE)
Caritas Austria (DE)
Psychological support hotline (UK)
From Austria 0134301014
From abroad +43 6699665109
Free travel options
All Wienen Linien local public transport and OeBB trains
Belgium
National contact details
Federal Government’s Information website (FR / NL / DE / EN/ UK) +32 24888888
Information by the Immigration office on temporary protection application for Ukrainians in Belgium (FR / NL / EN)
Hotlines of the Embassy of Ukraine in Belgium
Reserve Line +32 23792115
General questions +32 23792160
Housing questions +32 23792112
Key organisations helping on the ground
Red Cross – Flemish community (NL / FR / EN) +32 15443407
Red Cross – French community (FR) +32 81771648
Agence Fédérale pour l’Accueil des Demandeurs d’Asile +32 22134411 (FR / NL / EN)
Serve the City Brussels (FR / NL / EN) +32 27343502
List of initiatives in Belgium – Belgians for Ukraine (EN)
Facebook page – Solidarity with Ukraine (EN)
PAG-ASA for victims of exploitation (EN / FR / NL) +32 25116464
Free travel options
SNCB/NMBS trains and Thalys
Bulgaria
National contact details
Government’s unified information portal on measures and actions related to the crisis in Ukraine (BG / UK / EN)
Information from the State Agency for Refugees (EN / UK)
Registration points – Map with information (BG / UK / EN / RU)
Hotline numbers 029055555, +38 0322465075
Ministry of Foreign Affairs crisis hotline +35 929482404, email [email protected]
Key organisations helping on the ground
Association of Ukrainian Organisations “Mati Ukraina” Facebook group (BG / UK)
Free travel options
BDZ trains
Croatia
National contact details
Ministry of Interior Homepage (HR / EN)
Ministry of Interior webpage for Ukrainian refugees (HR / UK)
Ministry of Interior leaflet with dedicated information (HR)
Information on the activation of the temporary protection directive (HR)
Key organisations helping on the ground
Croatian Red Cross (HR / EN)
Hotlines and useful contact numbers (UK / HR)
UNHCR email [email protected]
IOM email [email protected]
Free travel options
Cyprus
National contact details
Ministry of Interior Homepage (GR)
Information on the activation of the temporary protection directive (EN / GR)
Key organisations helping on the ground
Facebook group for Ukrainians seeking advice – Cyprus Refugee Council (EN)
Czechia
National contact details
Information for Ukrainian citizen fleeing the conflict (UK / CS)
Refugee Facilities Administration of the Ministry of the Interior (CS / EN / UK)
Ministry of Interior helpline +42 0974801802
Embassy of Ukraine in Prague – Facebook page (UK)
Key organisations helping on the ground
We Stand Behind Ukraine (CS / EN / UK / RU)
Drive for refugees – To get transport from the border (CS / EN / UK)
Support Facebook Group (CS / UK)
Refugees Welcome (CS / EN)
Association for Integration and Migration (EN)
Organisation to Support Refugees (EN)
ADRA (Humanitarian and Development Organisation) (CS / EN)
CARE ČR (CS)
Czech Red Cross (CS)
Člověk v tísni (People in Need) (CS)
Diakonie ČCE (CS)
Caritas Czechia (CS)
Lékaři bez hranic (Doctors without borders) (CS)
Free travel options
Denmark
National contact details
Danish Immigration Service – (EN / UK)
Denmark immigration service dedicated webpage on how to apply for residence permit (EN), support to Ukraine (EN)
Danish Centre for the Ukrainian crisis (UK / EN)
Free travel options
People fleeing from Ukraine can use DSB trains free of charge.
Ukrainian cars can pass Öresundsbron (Denmark-Sweden bridge) without being charged.
Estonia
National contact details
Government Official Website for people fleeing the war (EE / EN / UK / RU)
Ministry of Interior Homepage (EN)
Ministry of Economic Affairs and Communications (EN)
Police and Border Guard Board Homepage (EE / EN / UK / RU)
Social Insurance Fund Homepage (EE / EN / RU) Hotline 1247
Government webpage with information for Ukrainian citizens (EE / EN / RU)
Youth Portal (EE / RU)
Key organisations helping on the ground
List of NGOs (EE / EN / RU)
Estonian Refugee Council (EE / EN / UK / RU) Hotline (every day 9h00-19h00) +37 256782288
Estonian Red Cross (EE)
Ukrainian Cultural Center (EE / EN / UK)
Mondo MTÜ (EE / EN)
Free travel options
Elron trains and Public Transport trains
Finland
National contact details
Government’s webpage on how to help Ukrainians (FI / SV / EN)
FAQs on the Finnish Immigration Service webpage (FI / SV / EN)
Instructions for refugees arriving in Finland (FI / SV / EN)
Key organisations helping on the ground
Finnish Red Cross (FI / SV / EN)
Finn Church Aid (FI / SV / EN)
Free travel options
People fleeing from Ukraine can use Onnibus transports and VR trains free of charge.
They can also benefit from a 95% discount on net fares for one-way Finnair tickets from Warsaw, Krakow, Gdansk, Budapest and Prague to Helsinki.
France
National contact details
Government official information site (FR / UK)
Ukraine Embassy in France (FR/ UK) +33 187666612 (press 2 for Ukrainian)
Ministry of Interior’s information for Ukrainian citizens (FR / UK / EN)
Paris Municipality (EN)
Key organisations helping on the ground
Secours populaire (FR) +33 144782100
Secours catholique (FR) +33 145497300
Croix rouge (FR) +33 144431100
Free travel options
Germany
National contact details
Federal Ministry of the Interior and Community: Germany4Ukraine (DE / UK / EN / RU)
Federal Ministry of the Interior and Community: Government’s FAQs about entering and residing (DE / UK / EN)
Key organisations helping on the ground
Alliance of German aid organisations collecting donations for Ukraine (DE / EN)
UNHCR (DE)
German Red Cross (DE)
Aid organisation focusing on medical care (DE)
Caritas International (DE)
Diakonie Katastrophenhilfe (DE)
Pro Asyl (DE / EN)
Legal consultants (DE)
Free travel options
DB trains, ODEG trains, Thalys trains and all regional and local public transport
Greece
National contact details
Government’s webpage with information for Displaced Persons (GR / UK / EN)
Embassy of Ukraine in Greece (EN) Hotline +30 693276606
Key organisations helping on the ground
UNHCR (GR / EN / FR)
Hungary
National contact details
Hungarian Directorate General for Aliens Policing Information for people fleeing Ukraine (EN / UK)
Government hotlines
From Hungary 06 80310310
From Ukraine 0800 504546
From other countries +36 15501828, email [email protected]
National Humanitarian Coordination Council – for Ukrainians near the Hungarian border: 1357 (one call is 500 forints/EUR 1.37)
Embassy of Ukraine Facebook page (UK)
Key organisations helping on the ground
Facebook group for accommodation (HU)
Hungarian Red Cross (HU)
The Hungarian Charity Service of the Order of Malta (HU)
Caritas Hungary (HU)
Migration Aid Facebook Page (HU)
Hungarian Helsinki Committee Information Page (EN)
Hungarian Association for Migrants (EN / UK / RU)
Free travel options
All MAV trains with a free “solidarity ticket”, and all BKK public transport free of charge in Budapest.
Wizz Air supports Ukrainian refugees by offering them 100,000 free seats on all continental Europe flights departing from Ukraine’s border countries.
Ireland
National contact details
Irish Department for Justice Information about visa requirements (EN)
FAQs for travelling to Ireland (EN)
Government dedicated webpage with information about the Temporary Protection Directive (EN)
Citizens Information for International Protection (EN)
Key organisations helping on the ground:
Irish Refugee Council (EN)
Free travel options
Italy
National contact details
Ministry of Foreign Affairs (IT)
Ministry of Interior (IT) Guide for Asylum Seekers (EN)
National Civil Protection Department (IT / EN) – Cards with key information (IT / EN / UK / RU)
Key organisations helping on the ground
UNHCR (IT)
Italian Council for Refugees (IT)
Comunità di Sant’Egidio (EN / IT / RU)
Italian Red Cross (IT)
Caritas Ambrosiana (IT)
NGO AVSI (IT)
NGO AIBI (IT)
NGO Intersos Facebook Page (IT)
Free travel options
People fleeing from Ukraine can use Flixbus transportation, Marino Bus transportation and Trenord trains free of charge. They can also travel free of charge with Trenitalia group transport within a maximum of 5 days from entering Italy.
Latvia
National contact details
Information for Ukrainians coming to Latvia (LV / UK / EN / RU) – not an official website, but redirected from the Government’s website
City Council of Riga Hotline (24/7) +371 80000800
Information on free Healthcare state funded services (8h30-17h00) +371 80001234
Key organisations helping on the ground
Unified information helpline for Ukrainians in Latvia (24/7) +371 27380380
Telegram: t.me/ukrainelatvia
Hotline in Riga (24/7) +371 80000800
Free travel options
Latvijas dzelzceļš trains
Lithuania
National contact details
Interior Ministry information for people coming from Ukraine (EN / LT)
Migration Department (UK)
Eurodesk Lithuania (LT / UK / EN)
Migration issues hotline (every day 7h30-21h00) +370 52717112
Accommodation hotline (24/7) 1827 from Lithuania, +370 67722222 from abroad
Humanitarian assistance (24/7) +370 68498688
Key organisations helping on the ground
Social initiative Stiprus Kartu (UK / EN / LT)
Lithuanian Red Cross (LT)
Lithuanian Caritas (EN / LT)
National Volunteer Support Coordination Center (LT / EN / UK)
Maltieciai (EN / LT)
Work in Lithuania (EN)
Free travel options
LTG trains and Vilnius buses
Luxembourg
National contact details
Government’s information on reception of Ukrainian refugees (FR / EN with forms in FR / EN / UK / RU)
Ministry of Foreign Affairs (FR / EN)
Information of the temporary protection shelter for initial reception (UK / FR / EN)
For consular questions from people leaving or in transit from Ukraine +35 224782386
Key organisations helping on the ground
LUkraine, Ukrainian community in Luxemburg (UK / EN)
Red Cross – FAQ for Ukrainian refugees (EN/ FR/ DE), email [email protected] (in FR / EN / DE / UK / RU)
Médecins du monde: for medical help (FR) +35 28892371
Caritas Luxemburg (FR / EN)
Free travel options
Malta
National contact details:
Ministry of Home Affairs Information for Ukrainians refugees (EN)
Netherlands
National contact details
Information on webpage from the Ministry of Justice and Security (NL / EN)
Inmigration Service (NL / EN)
Emergency reception centres: The Hague (EN) Hotline (Monday-Friday 8h30-17h00) +31 703538024, Groningen (EN), Amsterdam (EN), Maastricht (EN)
Key organisations helping on the ground
Overview of organisations helping on the ground (NL)
Vluchtelingenwerk (Refugee Council) (NL / UK)
Free travel options
NS trains, Thalys trains and all public transport
Poland
National contact details
Government’s information for Ukrainian citizens (PL / UK / EN / RU)
FAQ (PL / EN / RU)
Government platform for support (PL / UK / EN)
Helpline of the Office for Foreigners +48 477217575
Helpline for victims of the war (24/7) +48 222309900
Helpline for those in danger of human trafficking +48 226280120
Helpline for the Ukrainians seeking medical help (24/7) +48 807190590
Border Guard – for rules of crossing the border (PL) +48 825685119
Helpline for Polish citizens and holders of the Pole’s Card +48 225238880
Information points and helplines (EN / UK)
Key organisations helping on the ground
Polskie Centrum Pomocy Międzynarodowej (Polish Center for International Aid) (EN / PL)
Polska Akcja Humanitarna (Polish Humanitarian Action) (EN)
Caritas Polska (PL)
Polish Red Cross (PL)
Fundacja Ocalenie (EN / PL)
Polska Misja Medyczna (Polish Medical Mission) (EN)
UA SOS (EN / UK / PL / RU)
Useful information about support in Krakow (EN)
You have a friend in me (EN / UK / PL)
SOS Ukraine (PL / UK)
Refugees Welcome Polska (PL / EN / RU)
Narodowy Instytut Muzyki i Tańca (National Institute of Music and Dance) (PL)
Foundation for Polish-Ukrainian Cooperation (EN / PL / UK / RU)
Free travel options
People fleeing from Ukraine can use free of charge:
They can also benefit from discounted tariffs with LOT Airlines.
Wizz Air offers Ukrainian refugees 100,000 free seats on all continental Europe flights departing from Ukraine’s border countries.
Uber also offers unlimited free trips between the Ukrainian border and Polish cities.
Portugal
National contact details:
Dedicated government website (PT / EN)
Information for people arriving in Portugal from Ukraine (PT / EN)
Information on International Protection (EN)
Information on International Protection for unaccompanied minors (EN)
List of public services by region (EN)
Asylum Information Database (EN)
National Line against Trafficking in Human Beings (PT) +35 1964244281
email [email protected]
Key organisations helping on the ground
Ordem de Malta Portugal (PT)
Amnistia Internacional Portugal (PT)
Consultores inmobiliarios pela Ucrania – Facebook group (PT)
Portuguese Red Cross (PT)
Free travel options
CP – Trains of Portugal
Romania
National contact details:
Government website with information for help to Ukrainians (RO / UK / EN)
Web support and information platform for people fleeing the war (RO / UK / RU / EN)
Infoline +40 219590
General inspectorate for immigration (RO / EN) +40 214107513
National Line against Trafficking in Persons
From Romania 0800 800 678
From abroad +40 213133100
Key organisations helping on the ground
UNHCR Romania (EN) Hotline +40 723653 651
Romanian National Council for Refugees (UK) Hotline +40 730073170
IOM (EN / UK)
Dopomoha Platform (UK / RO / EN)
Hotline for psychological support +40 745139747
Free travel options
People fleeing from Ukraine can use CFR trains free of charge with a “Help Ukraine Ticket”, and STB shuttle bus.
They can also use Romfour shuttle bus from station to station free of charge. Romfour organises bus transport to Italy and other European cities.
Wizz Air offers Ukrainian refugees 100,000 free seats on all continental Europe flights departing from Ukraine’s border countries.
They can also benefit from free Flixbus transportation from Romanian border cities to elsewhere in Europe.
Slovakia
National contact details
Government’s Information for Ukrainians entering the Slovak republic (SK / UK / EN)
Ministry of the Interior hotlines for Ukrainian speakers +421 513816111 and +421 259765111
Permanent service of the Ministry of the Interior +421 248593312
Ministry of Transport and Construction (UK)
Ministry of Education, Science, Research and Sport (SK / EN)
Košice region hotline +421 2800222550, e-mail [email protected]
Key organisations helping on the ground
IOM (SK / UK / EN / RU)
NGO Človek v ohrození (People in need) (SK / EN) Infoline +421 917239708
NGO Sme spolu (Slovak – Ukrainian NGO) (UK / SK / EN) Hotline +421 911201889
NGO Iniciativa Kto pomoze Ukrajine (NGO Initiative to help Ukraine) (UK / EN)
NGO Magna (EN)
Slovak Red Cross (UK / SK / EN)
Dental health care (EN / SK / UK)
Ukraine-Slovakia Help (UK / SK / EN) Hotline +421 911201889 (Telegram, WhatsApp or Viber), email: [email protected]
Človek v ohrození (People in Need) Facebook page (SK)
Human Rights League (SK / EN)
Mareena Facebook group (SK)
NGO Nadácia Integra (SK)
NGO Úsmev ako dar (Smile as a gift) (SK / EN / UK)
Greek Catholic Eparchy Kosice (SK / UK)
Free travel options
People fleeing from Ukraine can use ZSSK trains free of charge.
Wizz Air offers Ukrainian refugees 100,000 free seats on all continental Europe flights departing from Ukraine’s border countries.
Slovenia
National contact details:
Government’s website, including information on entry into the country and international protection (SL / UK / EN)
Government Hotline (8h00-18h00)
From Slovenia 0804142
From abroad +386 14787530, e-mail [email protected]
Free travel options
Slovenske železnice trains
Spain
National contact details
Spanish Agency for the International Cooperation and Development webpage (ES)
Ministry of the Interior’s webpage (ES), with information on temporary protection
Ministry of Inclusion, Social Security and Migration Hotline +34 910474444 (ES / UK)
National Line against Trafficking in Persons
From Spain +34 900105090, email [email protected]
Spanish government: recommendations (ES)
Key organisations helping on the ground
Spanish Red Cross (ES)
Cáritas (ES)
Comisión Española de Ayuda al Refugiado (ES)
Medicos del mundo (ES)
Aldeas Infantiles (ES)
Free travel options
Renfe trains
Sweden
National contact details
Swedish migration agency (EN), with information on temporary protection
Key organisations helping on the ground
Swedish Red Cross (SV)
Free travel options
Stena Line transport and Stockholm public transport
Legal assistance in EU Member States
EU-wide list of contact points for legal assistance (EN)
EU-wide organisations helping on the ground in EU Member States
IOM (EN)
UNHCR (EN)
UNICEF (EN)
European NGO Platform on Asylum and Migration (EN) – List of members (EN)
European Council on Refugees and Exiles (EN)
Refugees Welcome International (EN)
European Guardianship Network assistance to orphans and unaccompanied children (EN)
European Disability Forum (EN)
International Catholic Migration Commission (EN)
International Committee of the Red Cross (EN)
Save the Children (EN)
Terre des Hommes (EN)
Hospitality Helps (UK / EN)
Science for Ukraine (EN)
Ukraine Shelter (EN / UK)
Organisations fighting against Human Trafficking:
Missing Children Europe (UK / RU / EN)
Hotline from the EU 116000
Table updated 25 March 2022
