People throughout the Bay Area and beyond are quickly discovering what makes Hayward such an exceptional place to live, work and play.
From the peaks of the eastern hills to the city’s pristine shoreline, 150,000 people call Hayward home and nearly 65,000 pursue their education in the Heart of the Bay. Find the resources you need here.
Let’s build something great together.
Today’s Bay Area is arguably the most competitive business environment in the United States. We get that. A “business friendly” location isn’t enough; you need a partner who shares your goals. Luckily, you picked Hayward.
Chances are, you’re not here to hang out. When you visit our website, you’re trying to get something done, like report graffiti, pay your water bill or find out how to get a building permit. We’re working hard to make the services we provide accessible, understandable and easy to use.
Our council-manager form of government combines the strong civic leadership of elected officials with the strong managerial experience of an appointed city manager. Beyond all else, we are a service organization, and we are here to serve you, the public. We’re doing our part to drive Hayward forward.
We need everyone’s involvement to protect and strengthen Hayward’s environment. This site is a one-stop shop for the resources you need to go green at home, at work, and in your community. Thank you for everything you do to keep Hayward great for future generations!
A new online portal is coming next month for Hayward Water System customers, including fee-free bill payment options, hourly usage reports, leak notifications, and more.
With the launch of the portal comes the elimination of the $3.95 convenience fee currently charged to card-paying customers, plus the addition of other fee-free payment methods like Apple Pay, Google Pay, and Venmo, as well as expanded autopay functionality.
The portal will also provide water customers detailed information about their water use through interactive graphs that present yearly, monthly, weekly, daily, and hourly views of their consumption. They can also customize their account profile to receive personalized water- and bill-saving recommendations based on their usage history, and sign up to be notified when their consumption is on trend to exceed personal budget thresholds.
Finally, among the most anticipated features of the portal is the leak notification functionality. Portal customers can sign up to receive emails, texts, or phone calls when their property shows symptoms of a leak.
Customers should keep an eye on their upcoming bills for the registration link to the new portal once it has launched. The registration link will also be posted on the City’s website once live. For more information about the new portal, water customers can visit www.hayward-ca.gov/water-customer-portal. Sewer-only accounts will access and pay their bills in a separate portal with all the same payment features. Sewer-only customers can visit www.hayward-ca.gov/sewer-customer-portal for more details.
Stay informed about what’s happening in your neighborhood and around town.
510-583-4000
[email protected]
777 B Street Hayward, CA 94541
Stay informed about what’s happening in your neighborhood and around town.
The City of Hayward is at your service! Access Hayward is an online tool that connects you directly to the people, services, and resources that make our city great.
Graffiti, abandoned cars or public safety concerns: report these and other issues directly to us and we’ll get to work on them.
You have questions, we have answers. Use Access Hayward to make sure your question is routed to the right person and handled properly by our team.
We want to hear from you! This is a quick and easy way to make a suggestion, compliment a member of our staff or share an idea with us
Download the Access Hayward app for your mobile phone.
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